ACRONYMS USED IN THE TEXT.

1 BOARD LEVEL IMPLICATIONS.

The role of the board of directors.

The marketing director as a leader.

Types of director.

The managing director.

With great risk there has to be great rewards.

Company minutes and resolutions.

Summary.

2 WHO DO WE SERVE AS DIRECTORS?

Surveying the organisation.

Publics maps.

Company stakeholders.

Growth in consumerism.

The big picture.

Summary.

3 THE TOOLS AND AIDS AVAILABLE TO THE MARKETING DIRECTOR.

Time management.

Assistants.

The marketing director’s primary areas of responsibility.

Information and its value.

Knowledge security.

Marketing intelligence.

Summary.

4 MARKETING ADVANTAGE FROM TOP DOWN AND BOTTOM UP.

Leadership and leading by example.

C4IRS.

Communications and command.

Control.

Intelligence.

Surveillance.

Reconnaissance.

McKinsey’s 7-S model.

All together.

The open mind.

Breakthrough marketing.

Summary.

5 CORPORATE GOVERNANCE AND RISK ASSESSMENT.

The FRC Code of Conduct.

What’s it all worth?

Does anyone comply?

Risk.

Summary.

6 INNOVATION AND BUSINESS PLANNING RESEARCH.

Chicken or egg?

Unique selling proposition.

Incremental improvements.

Traditional market research.

Validity and reliability.

Access to information.

Summary.

7 BUSINESS PLANNING PROCESS.

Corporate vision mission and values.

How long should you spend on business planning?

STORM.

The board’s role.

8 BENCHMARKING PERFORMANCE.

The ABCD–WOW of benchmarking.

Project planning.

Summary.

9 CORPORATE SYSTEMS TO AID MANAGEMENT AND CONTROL.

On Demand.

Relationship systems.

Summary.

10 BOARDROOM POLITICS: “ONLY THE PARANOID SURVIVE”.

Boardroom threats.

Knowledge is power.

Standard protection mechanisms.

Risk takers.

Summary.

11 THE STOCK MARKET.

The role of finance.

Shareholders.

Profit and loss accounts and balance sheets.

Gearing.

Investor evaluation of your stock.

Summary.

12 FLOTATION AND BEYOND.

To float or not to float?

Summary.

13 SHAREHOLDER VALUE.

Return on investment.

The old military model of selection.

Summary.

14 COMPETENCE, INTEGRITY, HONOUR AND TRUST.

The director’s role.

APPENDIX 1.

APPENDIX 2.

GLOSSARY OF MARKETING TERMS.

BIBLIOGRAPHY.

INDEX.